Job Description

Retail Manager - Lead the Way at Stansted Airport!



Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Stansted airport



Contract - 38.5 hours per week, Full time, 2week pattern - every other weekend off, Early shifts (3:00 to 14:30)

Salary -

Annual salary with a 12% Management Bonus



Benefits you'll enjoy:


Fantastic perks, including free parking, staff and travel discounts


Comprehensive wellbeing support, Employee Assistance Programme (EAP), and life assurance


Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts



Your Responsibilities:



As a Retail Manager, you will have a critical role in driving the success of our store. Your key responsibilities will include:


Inspiring and leading the team to deliver an exceptional customer service experience


Coaching and developing the team to achieve sales targets and uphold store standards


Collaborating with peers and Customer Service Leaders to ensure seamless operations


Maximizing department and category performance to optimise overall store success


Implementing strategies to enhance customer satisfaction and loyalty



What You Need:



To excel in this role, we are seeking candidates with the following qualifications and qualities:


Proven track record in successfully managing a team within a retail customer service and sales environment


Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels


Strong customer focus and the ability to engage and influence both internal and external customers


Self-motivated, passionate, enthusiastic, and a natural team leader


Excellent organisational and problem-solving skills to handle day-to-day store operations



Why Choose World Duty Free:



At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. Asa Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.



At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your previous experience doesn't align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.


We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.

Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don't miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!