Job Description

We are looking to recruit an experienced

service co-ordinator

to work in our busy offices in Newcastle Under Lyme. The job is to liaise with our customers and engineers for lift works which include breakdowns, maintenance and repairs. Full product and industry training will be given and full daily support to ensure someone gets up to speed quickly. This can be a busy role and you must be good with other staff members and customers. Also you must have the ability to multitask and react quickly to problems.

1) Must have Customer Service Experience (3 years)

2) Ideally Business to Business Experience

3) Must be Good on the Phone

4) Must have Good IT Skills (CRM Systems)

5) Must be able to Multitask and work under Pressure!

The successful candidate must be good on the phone and have excellent IT / CRM skills. You must be well organised / structured and be able to work in a busy environment and also handle pressure (lots of calls and emails).

Nationwide Lift Services are a privately owned lift company who have been established for over 30 years. Our management team have over 100 years experience between them in the lift industry. We have an ideal base near Stoke, where we can offer nationwide coverage for all new lifts, lift service, lift repair or lift modernisation work.

Our range of lift maintenance and lift repairs are sold into local councils, schools, colleges, hospitals, property developers, care homes and apartments. We offer a great range of services and are very competitive. Someone with the right attitude should gain success and achieve the realistic targets.

We have installed over 1100 units in the UK over the last 30 years and have built up a reputation with clients as a reliable supplier who goes the extra mile. We have many units on service locally that we have had for many years and also lots of national clients too.

We also offer traditional lift maintenance, lift repair works and modernisation to all types of passenger lifts, goods lifts, cabin lifts, platform lifts and access products nationwide. With our highly skilled in house engineers we can ensure that our lift servicing helps cut down on call-outs, down time and costs. We also have a first time fix policy for lift repairs where our aim is to ensure we find the cause of the breakdown and repair it first time with no repeat visits. We can also offer an independent LOLER inspection service nationwide for all your lift requirements.

Job Types: Part-time, Permanent

Pay: From 15.00 per hour

Expected hours: 24 - 32 per week

Benefits:

Company pension Flexitime Free parking On-site parking Private medical insurance
Work Location: In person