Job Description

Customer Service Manager
We are looking for a Customer Service Manager to join our team at Aberconwy Resort and Spa in Conwy, North Wales. Great competitive salary!
This is a permanent position to work full time hours. This will be 40 hours across 5 variable days which will include weekends and bank holidays.
Flexibility is essential to suit the needs of the business.
Company overview:
Darwin Escapes has 26 amazing destinations across the United Kingdom, each of which has its own unique offering. Whether you are looking for a role in food and beverage, grounds, maintenance, housekeeping, entertainment or at a management level then the Darwin family will have the career waiting for you!
About the role
Main responsibilities:
The successful Customer Service Manager will
Ensure that all customer queries and complaints relating to subletting are dealt with immediately and courteously.
Assist guests with any queries they may have.
Co-ordinate and control special requests and stay on park.
Issue accommodation keys and information.
Advise guests on events within the resort.
Assist with holiday and restaurant bookings.
Accurate cash handling.
Requirements:
The successful candidate will need excellent customer service and strong communication skills. Previous experience in a similar role is an advantage. A driving licence and the ability to drive is advantageous to get to and from the resort.
What's in it for you:
Competitive rate of pay.
Enhanced holiday entitlement (*with the option to cash in a number of holidays per year).
Discounted staff breaks at our luxurious holiday resorts across the UK.
Free use of all Darwin Escapes resort facilities including many of our free gyms and swimming pools.
Food discount across all resorts.
*Free complimentary round of Golf .
Discounts on spa treatments.
*'Introduce a friend' recruitment bonus.
*Company employee sick pay.
Compassionate leave pay.
Employee Assistance Programme.
Free access to the Darwin Academy training programme to help further your career and skill levels.
Cycle to work scheme.
MediCash cash plan.
*Subject to terms and conditions
About the company
We strive to set the standard, with a range of five-star destinations across the UK offering holiday breaks, holiday home ownership, and much more.
We employ and reward the very best talent, regardless of gender, race, ethnic or national origin, disability, religion, sexual orientation or age. And that's how we seek out future potential too, recruiting from the widest available pool. Our approach to recruitment and selection is fair, open and based purely on merit.
Due to the high volume of applications we receive for some roles, we are not always able to contact every applicant individually.
Required Criteria

• Right to Live and work in the UK
• Excellent customer service and strong communication skills

Desired Criteria

• A driving licence and the ability to drive is an advantage to enable easy travel to and from the resort
• Previous experience in a similar role is an advantage

Skills you'll need

Skills Required