Job Description

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Job description

we are

the fastest growing company in the UK based in

London Stratford city and have an exciting opportunity for an exceptional Customer Care / Office Manager to join our growing, friendly team to manage the back of house operations.

This is a full-time office role that requires strong organizational skills with a great customer care, Staff Management and excellent customer service manner. We're looking for a professional with experience in an office environment roles.

Plans work schedules, assigns tasks and delegates responsibilities; Advises on the handling of all correspondence and enquiries relating to accounts, sales, statistical and vacancy records; Ensures that procedures for considering, issuing, amending and endorsing insurance policies are adhered to; Plans, organizes and co-ordinates the activities and resources of other offices n
Excellent IT/ Microsoft Office skills are a must, with a proactive approach towards ensuring the smooth running of our customer care & office operations. The right candidate will have:

Education in Business Management academic qualifications and/or relevant experience. Professional qualifications are also preferable.

Excellent skills in building relationships with customers Great experience in customer care Experience in office administration (managerial experience must be preferable) A strong desire to help people Excellent communicator Advanced IT skills with excellent knowledge of Microsoft Office 365 Experience in using job management / scheduling software A focused, motivated professional, with a can-do outlook Ability to multi-task in a pressured environment Organized, with strong attention to detail High work ethic with professional and personal integrity Open-minded and flexible

Role summary:

Liaise with customers (telephone / email) while maintaining a high level of personalized customer service at all times Successfully book appointments with customers by building value on our company whilst ensuring confidence in our brand Support the directors with sales while managing the company's daily operations, including the operational schedule of the company Managing the services department, with all service, repair and maintenance bookings Use of our project management software for data entry, bookings, and other processes required for our daily operations Managing supplier accounts and Purchase Orders (receipts and reconciliations) Managing general office administration and handling of day-to-day admin duties Managing customer invoices & payments (including billing, facilitating customer payments, tracking of expenses, etc..) Supporting the onsite engineer teams with incoming requests and information

We offer:

Full time position in an innovative Full PAYE benefits 28 days annual leave Competitive starting salary (27,000 - 29,000 p/a) based on skills and experience Opportunity for salary & career growth Annual bonus based on performance The opportunity to help shape the future of the company
Job Type: Full-time

Job Type: Full-time

Salary: 26,000.00-29,000.00 per year

Job Type: Full-time

Pay: 26,000.00-31,000.00 per year

Benefits:

Cycle to work scheme Free parking Language training provided On-site parking Profit sharing Sick pay UK visa sponsorship
Work Location: In person

Reference ID: ALC01
Expected start date: 22/07/2025