Job Description

Reference: 3789

Brand new Customer Service Manager position for a successful business situated in Kings Langley.

A well established and multi-award winning company with almost 30 years of experience in their field, they are experienced professionals in their field, they offer diverse services to suit their customers in a number of industries.

You\xe2\x80\x99d be coming into a high functioning team which has been carefully picked and trained over the years and help play a crucial part in driving that team forward and managing them.

This position would suit someone with great people and team management experience, that\xe2\x80\x99s the main thing! However, any experience within finance, payroll or anything similar would be a huge advantage.

The role itself is fully office based in offices in Kings Langley, so ideally you\xe2\x80\x99ll need to be able to commute to the area easily, they have parking on site and aren\xe2\x80\x99t too far from the train station.

Working hours of 8.30am to 5.30pm, Monday to Friday \xe2\x80\x93 For the right person we\xe2\x80\x99d be able to consider people working slightly reduced hours.

With a salary of \xc2\xa335k to \xc2\xa345k available for the right candidate, as well as benefits including health and optical care, increased holiday allowance and more!

Responsibilities:

• Develop, track and report on KPIs
• Develop and implement processes and procedures to improve operational efficiency
• Overseeing cross-functional work areas to overcome customer raised concerns
• Manages the customer service operations responsible directly for customers and the first point of contact
• Supporting your team and using your knowledge and experience to support on escalations from the team when needed
• Train and coach new members of staff to deliver a high standard of customer service
• Provide feedback and recommendations to the Client Relationship Director, as well as the Company\xe2\x80\x99s Board of Directors
• Conducting employee reviews within the customer services department

What do you need:

• Previous experience of leading a team and managing a customer service team/department is essential
• Any prior experience within finance or payroll is going to be beneficial, but not a requirement
• Strong administrative, listening and communication skills
• Ability to work well with time pressures in a constantly changing environment
• Good time management, organisational and analytical skills
• Manage communications to clients including refer a friend, as well as other promotional messages

• Accurate and timely data management skills
• A desire to be a good representative of the Company at all times

• Flexible outlook and team player
• IT Literate, proficient in using MS Office, Outlook and sales CRM systems (Salesforce)
• Display a positive attitude and willing to develop new customer service skills

We are currently recruiting for this role, so please get in touch with Izzy or Bobby to find out more.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Think Specialist Recruitment