Job Description

Customer Service Manager - Drive SMART Sustainable Innovation at Helvar

Are you passionate about the customer? Do you want to contribute to innovative, SMART, and sustainable solutions that improve people's wellbeing? If so, Helvar could be your next home.

Our Customer Service Manager at Helvar:

As a Customer Service Manager, you will be an essential part of our Customer Success team, working closely with an international team, you can be based in one of our office locations in

Espoo (Finland), Dartford (UK), or Stockholm (Sweden)

. In this role, you will lead and work proactively to support the customer service team in executing the team's vision by offering professional, efficient and high-quality service to our customers. This is a hands-on role, responsible for day-to-day service delivery as well as driving continuous improvement. The Customer Service Manager is accountable for maintaining high performance across the team, resolving issues in real-time, and fostering a strong customer-first culture.

What you'll do as our Customer Service Manager:

Lead by example


Demonstrate exceptional service standards and inspire the team to consistently deliver outstanding customer experience. Participate in daily customer service activities with the team and lead by example. Support the customer's purchase to invoice cycle with clear communication and documentation. Collaborate with other departments to ensure seamless customer experience

Lead the Transition


Foster innovation, embrace change and empower the team to achieve new levels of excellence. Lead transition from transaction entry into a multi-skilled department. Identify training needs in the team and in the tools used to upskill the team. Organize training with relevant stakeholders

Metrics and Processes


Establish and analyze customer service metrics to drive data-driven improvements. Aim to harmonize processes and systems used Drive improvements to optimize efficiency.

Team Leadership and Collaboration


Coach and mentor the team Identify training needs in the team and in the tools used Empower the team to make decisions that ensure prompt service to the customer and ensure continuity during absences Establish best-practices and guidelines for customer service processes. Foster cross-departmental collaboration to enhance efficiency in serving the customer

Market and Industry Knowledge


Stay updated on industry trends and emerging technologies Contribute to improving customer service tools and processes by sharing client feedback and identifying market needs.

What skills we would require from our Customer Service Manager:

Education: Bachelor's degree in Business, or customer service experience Experience: 5+ years in customer service

Technical Expertise:


Experience in lighting controls technologies considered as an advantage Ability to learn new IT systems and willingness to develop existing ones

Soft Skills:


Strong communication, negotiation, and presentation skills Team player with skills and interest to develop the team and oneself

Language Skills:


Comfortable in clearly communicating in Finnish, Swedish and English

Change Management:



Ability to lead and manage change effectively

Why You'll Love Helvar?

We value your growth

: With a wide range of online learning opportunities and internal mobility, you'll have the tools and support to advance your career.

Autonomy and balance

: Our culture is built on trust, offering you autonomy in your role while promoting a healthy work-life balance and benefiting from a supportive and collaborative environment.

Wellbeing at the heart

: Whether it's our products for customers or how we care for our team, wellbeing is our top priority. We offer a dedicated Wellbeing Day every year, and all employees can take advantage of our weekly Empower Hour for wellbeing, community, or learning activities.

A company you can trust

: With over 100 years of history, we're a stable, family-owned Finnish company that's growing across our international locations.

If you're excited to drive innovation, shape Helvar's future, and grow in a company with a rich history and forward-thinking mindset, we want to hear from you!

Apply to join our team of talented and innovative experts!

If you'd like to be a part of the Helvar family, please apply for this vacancy via our Helvar Careers site at helvar.com/careers/ by the 20th of June. We have added a few questions on the application form that we hope you wont mind responding too.


We will be continuously interviewing candidates during the application period and will fill the position as soon as we find the right match!



For additional information on the role, please contact our Talent Acquisition & Development Manager: Ben Fryer ben.fryer@helvar.com who will get in touch with you shortly.



In the meantime, please give us a follow on Instagram:

@lifeathelvar

The Helvar Promise to You!

At Helvar, we're determined to improve the wellbeing of people in every space - including our own employees. We promise you conditions that foster your personal growth and help you achieve your full potential. As a tight-knit company with a family ethos, we're proud to see that Helvarians care deeply about our customers, our partners, our planet and each other. Our drive to create a better working environment is part of what we call Brighter Spaces.

We trust your vision

! "Over the last 100 years, we've become experts at innovation. It's part of our culture. Together we evolve and adapt our solutions to create perfect conditions."

We invest in you!

"As we spend 1/3 of our life at work, it's important to have fun! We work in a friendly, easy-going atmosphere, and we're focused on improving your wellbeing. We celebrate a learning culture and promote Bright Ideas."

You have the freedom to impact!

"People help shape our success. This allows us to be true leaders. With your ideas, we're focused on achieving a brighter, sustainable future for generations to come."

We're with you all the way!

Our Story

About Helvar

Helvar is an international SMART lighting controls technology company specialising in intelligent and energy-saving solutions. Helvar lighting control solutions and luminaire components help to create smart environments built for the future, using information, and working seamlessly with other systems. With a vast range of projects spanning from hospitals, schools, workplaces to cruise ships and Istanbul's 3rd new airport (the largest in the world), Helvar designs open and flexible solutions for lighting across a range of applications. With over 100 years of expertise, Helvar serves its customers locally with offices in Finland, UK and Sweden and via our global network of partners in over 50 countries.

Do you want to shape the future of smart buildings that improve people's wellbeing? Great! We are world leaders in lighting intelligence and our solutions are built with people in mind. Our products and solutions save energy and improve human comfort. We offer an international and diverse working culture where your wellbeing is important to us. It's a place to grow and develop, while maintaining a healthy balance of work and life.

Helvar Recruitment Equality and Diversity Disclaimer

At Helvar, we are committed to creating a workplace that promotes a culture of equality, respect, and opportunity for all.



We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by law. We value the unique perspectives and experiences that each individual brings to our team and encourage everyone to apply.



If you require any accommodations during the recruitment process, please do not hesitate to let us know.