Customer Service Manager
Job Description
Customer Service Manager duties and responsibilities
The responsibilities and duties of a Customer Service Manager may differ slightly but their main
duties a n d responsibilities m a y include:
Overseeing the customer services teams
Training and managing Customer Service Assistants and Representatives
On-boarding and training new employees
Setting customer satisfaction targets and working with the team to meet targets
consistently
Interacting with customers daily by answering their questions and directing them to the
appropriate service for their needs
Creating customer loyalty programs to increase revenue and improve client retention
Establishing customer service policies and procedures
Staying updated on developments in the customer services field
Job Type: Full-time
Pay: 24,000.00-35,000.00 per year
Benefits:
Company pension
Schedule:
Monday to Friday
Work Location: In person
Reference ID: Business manager
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Job Detail
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Job IdJD3096686
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNottingham, ENG, GB, United Kingdom
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EducationNot mentioned