Job Description

The role of Customer Service Manager in the Transport & Distribution industry involves overseeing customer service operations and ensuring client satisfaction. Based in London Bridge, this position requires strong organisational skills and the ability to manage a team effectively.
As Customer Service Manager, you will:

• Manage and oversee day-to-day customer service operations to ensure a seamless experience.
• Lead and support a team of 5 customer service representatives in achieving performance targets.
• Develop and implement strategies to improve customer satisfaction and retention.
• Handle complex customer queries and escalated complaints effectively and professionally.
• Monitor and analyse customer service metrics, providing regular reports to senior management.
• Collaborate with internal departments to enhance service delivery processes.
• Ensure compliance with company policies and industry regulations.
• Train and mentor team members to enhance their skills and performance.

Manage a team of Customer Service Agents for Nationwide Storage CompanyGreat holiday package and flexible working pattern
A successful Customer Service Manager should have:

• Proven experience in a customer service management role within a similar industry.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal abilities.
• Proficiency in analysing data and generating actionable insights.
• Sound knowledge of CRM, customer service principles and best practices.
• Familiarity with relevant industry regulations and compliance requirements.
• A results-driven attitude with a focus on continuous improvement.

This opportunity is with a nationwide company operating in the Transport & Distribution industry. The organisation is recognised for its focus on providing excellent service and maintaining a professional working environment,

• Competitive salary ranging from 45,000 to 55,000 per annum.
• 25 days of holiday, in addition to bank holidays.
• Flexible hybrid working model for a better work-life balance.
• Private medical coverage as part of the benefits package.

This is a fantastic opportunity for a Customer Service Manager to join a reputable organisation in London within the Transport & Distribution industry. Apply now to bring your expertise to a rewarding and impactful role!

Skills Required