Job Description

• Customer Service Manager - UK & Europe ( 3 teams - 1 UK, 2 across Europe
• Sheffield based on site (flexible working hours)
• Global business with impressive growth
• up to 58,000 salary with 10% bonus and generous benefits
• Clear and defined development plan for role to grow

• Direct management of UK & European CS function spanning across 3 sites with a combined 13 fte
• Management of OTIF & Customer order book, ensuring the smooth movement of goods from multiple European Warehouses to customers based across Europe
• Lead process improvement activities across the departments, driving process automation where possible to improve efficiency, reduce time and cost, and drive customer satisfaction
• Ensure world class service is provided across multiple customer contact channels including phone, email, live chat, Portal, and multiple other channels
• Lead the implementation of new channels and systems where required focused on automation and process improvement
• Create and present key reports to board level focused around customer satisfaction, customer behaviour and function performance
• Work closely with department leads across Supply Chain, Logistics and Sales to identify areas for improvement across the entire customer supply chain

Global BusinessUK & Europe

• Experience leading a Customer Service function
• Management of European or remote customer service teams internationally
• Management of complex European orders - moving goods across Europe (export )
• Ability to demonstrate process automation
• Strong understanding and exposure to customer contact channels

Page group are delighted to be partnering with a leading global product distributor on the appointment of a new Customer Service Manager - UK & Europe. Reporting into the UK Board, the role will have full operational and strategic responsibility for a multi site, international CS function, supporting both B2B & B2C products globally
The role of Customer Service Manager - UK & Europe will join a global business based at their European Head Office based in Sheffield. The role will require travel to other European & Global sites occasionally.
The role will be 4 days on site, 1 day from home, with flexible working hours available.

• Salary between 50,000 - 58,000 depending on experience
• Up to 10% bonus based on personal and business performance
• Private Medical Insurance
• x4 life assurance
• Free parking
• Global exposure
• Clear career development plan

Skills Required