Job Description

: Customer Service & Marketing Coordinator

Location: CV13 6DD

Reports to:

Company Director

Employment Type:

Full-time

Working Pattern:

Office-based

About the Role

We are looking for a proactive, organised, and customer?focused

Customer Service & Marketing Coordinator

to join our Polaris dealership. This is a varied

office?based

role combining customer service, administration, and hands?on marketing responsibilities--including managing our social media presence and helping promote the Polaris brand.

As the first point of contact for customers, you will support the smooth running of day-to-day dealership operations while helping to grow our online presence and customer engagement.

Key Responsibilities

Customer Service

Act as the first point of contact for customer enquiries via phone, email, social media, and in person Provide friendly, professional support to customers throughout the sales and service process Schedule service appointments and test rides, and follow up with customers as required Maintain accurate customer records in CRM and dealership systems Handle general enquiries, complaints, and feedback, escalating issues when needed

Administration

Support the sales team with documentation, invoicing, quotations, and order processing Assist with stock management, including booking in new units, parts, and accessories Prepare paperwork for new vehicle handovers Maintain organised digital and physical filing systems Support general day?to?day dealership operations to ensure a smooth customer experience

Marketing & Social Media

Manage and grow the dealership's social media channels (Facebook, Instagram, TikTok, etc.) Plan, create, and post engaging content showcasing Polaris products, dealership news, events, and customer stories Monitor social media messages and comments, responding in a timely and professional manner Assist in planning and promoting events, open days, and demos Capture photos and videos of vehicles, workshop activity, and customer handovers Track engagement and performance of posts and campaigns Ensure Polaris brand guidelines are followed across all marketing activity

Skills & Experience

Essential

Previous experience in customer service or administration Strong communication and interpersonal skills Confident using social media platforms for business Good organisational skills with strong attention to detail Ability to multi-task and work in a fast?paced environment Creative mindset with willingness to generate fresh content ideas

Desirable

Experience in a dealership, automotive, agricultural, machinery, or powersports environment Basic graphic design or video editing skills (e.g., Canva, CapCut) Understanding of CRM systems Knowledge or passion for off?road vehicles, ATVs, UTVs, or motorsports

Personal Attributes

Friendly, approachable, and customer?focused Enthusiastic and adaptable Able to work independently and as part of a small team Professional, reliable, and proactive

What We Offer

Competitive salary Opportunities for training and development A supportive, close?knit team environment The chance to work with the market?leading Polaris brand
Job Types: Full-time, Permanent

Pay: 24,420.00-32,743.45 per year

Benefits:

Free parking On-site parking
Work Location: In person