Job Description

:

Hybrid Part Time Work - Monday 2pm - 6:30pm, Tuesday & Wednesday 4pm - 6:30pm and Saturday 9am - 12:30pm

Looking for a new challenge? Do you have exceptional customer service & sales skills? Looking for a great place to work with a company that really care?

Maybe it's time for you to come and join us at Contact Web! We are seeking individuals who are not only enthusiastic and efficient but also possess an outstanding phone manner. This is an opportunity to join a dynamic team and contribute to the success and growth of an outstanding company.

About Us:

At Contact Web, we take pride in being a premier Contact Centre outsourcing business, dedicated to delivering exceptional service to our clients. We are not your average call centre, we are passionate about creating a positive and fun work environment and we are currently opening the doors to welcoming a dynamic and motivated Customer Service Advisor.

Job Overview

As a Customer Service & Sales Advisor, you will play a vital role in supporting customers with their later-life planning. You will engage with customers primarily via telephone, providing clear, empathetic, and professional guidance from initial enquiry through to post-sale support. Your focus will be on delivering a seamless customer experience that reflects our commitment to care, integrity, and regulatory excellence.

Key Responsibilities

Handle inbound calls relating to pre-paid funeral plans and at-need enquiries, providing accurate, clear, and compliant information. Conduct outbound calls to prospective customers including follow-ups to maintain engagement, answer queries, and ensure customer satisfaction. Deliver tailored solutions based on individual customer needs, demonstrating empathy, professionalism, and active listening at all times. Identify appropriate opportunities to cross-sell and up-sell related products or services, ensuring recommendations are suitable and customer-focused. Communicate confidently and sensitively with vulnerable customers, recognising their needs and ensuring fair and appropriate outcomes. Maintain full compliance with FCA regulations, internal policies, and quality standards while consistently delivering high levels of customer service.
Key Requirements

Excellent verbal and written communication skills, with a strong emphasis on empathy, compassion, and delivering a high standard of customer care. Proven experience in a customer-facing or sales-based role (such as B2C sales, contact centres, hospitality, or retail), with the ability to build rapport and trust. Competent in using Microsoft Office applications and CRM systems to accurately record, manage, and update customer information. Strong attention to detail and effective organisational skills, enabling accurate handling of customer enquiries and documentation. Ability to work confidently within a regulated environment, following policies, procedures, and industry standards while prioritising customer needs and fair outcomes. Previous experience within funeral care, estate planning, financial services, or adult social care is desirable but not essential, as full training will be provided.
What We Offer

Competitive salary and performance-based incentives. Opportunities for professional growth and career development. A dynamic and supportive work environment. Comprehensive benefits package. Hybrid Working
Job Type: Part-Time

Pay: 12.21 Per Hour

Benefits:

Company pension
Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 13 per week

Work Location: Hybrid remote in Oxfordshire OX16 0AA