Job Description

Our Company

Meridian Upholstery, one of the UK's premium upholstery manufacturers have an exciting opportunity for an experienced internal sales professional to join our team based in County Durham. Our focus is to provide customers with Quality upholstered furniture to Retail, Marine and the Hospitality furniture market in the UK and Worldwide by having an unbelieve product, augmented by outstanding customer service. Appointing and nurturing sales talent across our business is key to our continued growth.

The Sales Administrator Role

Sales Administration is a key part of what we do, providing the crucial 'bridge' between our customers and our internal purchasing, logistics and external field sales teams. Acting as the primary liaison for customer accounts, they facilitate the seamless progression of orders while upholding impeccable standards of sales administration. Proactively engaging in customer account development, the Sales Administrator focuses on revitalizing lapsed accounts and consistently identifies opportunities to enhance sales through strategic up-selling and cross-selling initiatives. This includes actively initiating outbound calls to customers to nurture relationships, explore new opportunities, and drive sales growth. Additionally, you will be dedicated to delivering first-class customer service, promptly meeting customer needs, and efficiently handling routine sales-related administrative tasks.

Sales Administrator Key Duties

Process all sales administration and customer orders accurately, efficiently, and in a timely manner, utilizing the relevant systems Handle customer queries and orders while maintaining exceptional levels of customer service at all times. Proactively develop existing accounts by identifying and seizing opportunities for up-selling and cross-selling across the product portfolio. Dealing with incoming customer queries and providing advice & solutions. Undertaking outbound activity to help identify and target new customers. Working closely with and supporting the external sales team. Administration of sales orders/quotations, ensuring customer delivery dates are met Regular use of internal CRM system. Closely liaising with internal departments such as logistics, procurement, planning and manufacturing. General office administration duties to ensure the customer experience flows smoothly and effortlessly.

Do you have the correct profile?

We know that this role will ideally suit an experienced internal sales professional who can demonstrate a good track-record of success in a similarly fast paced position. That said, it's often about character and personality. We can offer excellent onsite training and support to new colleagues, so if you're interested in a fast-paced and varied role where you can showcase your charisma in engaging with our customers and you're comfortable making outbound calls, we would love to hear from you.

You will need to learn our internal systems (CRM etc.) but that goes for anyone, and we will provide full training. However, it is vitally important to have a first-class telephone manner (friendly and professional) coupled with strong administration skills. It also helps if you are commercially aware and target-driven, as there is good scope to earn additional bonus within this role.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Our Benefits

We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes.

Our flexible employee benefits package can include:

20 days annual leave plus all public/bank holidays Contributory pension scheme Extensive range of training/development & potential progression opportunities

Your future with us

Here at Meridian, you truly have the potential to shape your own future and set your own ambitions. We are a growing company where internal promotion and mobility is a key feature of our success. So there really are no limits to where your journey within Meridian may take you.

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift Holidays Monday to Friday No weekends
Work Location: In person