Job Description

About Us

We are a friendly, family-run business based in Taunton, specialising in workwear, embroidery, printing and e-commerce. We are looking for a motivated and reliable Customer Service & Office Admin Assistant to join our team. This is a varied role that involves both customer-facing work and office administration, with the opportunity to gain experience in e-commerce.

Key Responsibilities

Provide excellent customer service to visitors in our showroom Answer incoming phone calls and respond to customer enquiries by phone and email Process customer orders accurately and efficiently Support our e-commerce operations, including order processing and online customer queries (training provided) Carry out general office administration tasks such as data entry, filing, and record keeping Learn and use our back-end systems to ensure smooth business operations

Requirements

Previous experience in customer service, retail, or office administration Strong communication skills with a confident and professional manner Good organisational skills and attention to detail Competent in using computers and Microsoft Office; experience with e-commerce systems is desirable but not essential Positive attitude, willingness to learn, and ability to work well as part of a team

Benefits

Competitive salary of 24,000-28,000, depending on experience Full-time role, Monday to Friday, 37.5 hours per week Free on-site parking and accessible location Supportive, friendly working environment in a growing family business

How to Apply

If you are enthusiastic, customer-focused, and looking for a varied role, we would love to hear from you. Please apply with your CV and a short covering note explaining why you would be a great fit for this position.

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person