Job Description

About Us

Factra Ltd is a growing manufacturing and e-commerce company in the e-liquid, CBD, and health supplements space. We're a small, supportive team, and we're looking for someone organised, positive, and customer-focused to join us. If you enjoy helping people, keeping things running smoothly, and having a role that's a bit different every day, this could be a great fit.

What the Role InvolvesCustomer Service

Reply to customer emails, support tickets, and phone calls Handle general enquiries, order issues, and product questions Keep a friendly and professional tone with every customer Come up with ideas to help improve customer satisfaction and overall experience

Office & Admin Duties

Raise customer invoices Work with other departments (production, warehouse, dispatch) to check stock levels and resolve order issues Help with day-to-day office tasks like filing, updating documents, and ordering supplies Support the wider team with general admin when needed

What We're Looking For

Someone friendly, approachable, and confident on the phone Good written communication skills Organised and able to juggle tasks without getting flustered Comfortable using basic computer programs (email, spreadsheets, CRM systems, etc.) A team player who's happy to pitch in where needed Previous customer service experience is helpful, especially in e-commerce, but not essential if you're a quick learner

Bonus (Not Required!)

Experience with like ecommerce platforms, ERP Systems and invoiceing software , or similar Any background in office administration or stock coordination
Job Type: Full-time

Pay: 25,500.00-26,500.00 per year