Job Description

Swift Heating Solutions is a fast-growing heating and renewables company based in Poole. We install air source heat pumps, boilers, underfloor heating and air conditioning across Dorset and Hampshire. With increasing demand and a busy installation schedule, we are looking for a highly organised Customer Service / Office Assistant to support our sales team, engineers, and day-to-day operations.

This role is ideal for someone who enjoys a busy office, takes pride in clear communication, and can keep the business running smoothly behind the scenes.

Key responsibilities

Handling incoming calls and customer enquiries Managing the sales pipeline and updating job stages Sending structured follow-ups (48-hour callback, Follow-Up 1/2, Push to Close) Preparing BUS grant applications and uploading required documents Scheduling surveys, installations, service visits, and remedial work Communicating with customers throughout their project Raising invoices, taking payments, and chasing outstanding balances Assisting with purchasing orders, job packs, and engineer support Organising installation photos, forms, commissioning sheets and MCS compliance documents Keeping dashboards, job notes, and reports accurate General office administration and supporting the management team
What we're looking for

Confident, friendly, and professional phone manner Strong organisational skills and attention to detail Comfortable working in a fast-paced environment Able to manage multiple tasks without losing track IT-confident Positive attitude and willingness to learn Someone who wants to grow with the business
Salary and benefits

28,000-32,000 depending on experience Training provided on , MCS documentation, and BUS processes 28 days holiday including bank holidays Friendly, supportive team environment
Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

On-site parking
Work Location: In person