Job Description

About Living Planet Distribution

We are a dynamic natural health company that has grown steadily since our founding in 2016, providing comprehensive omnichannel solutions across the UK, Ireland, and EU markets. We design and manufacture our own premium wellness brands including Planet Paleo, Mushrooms For Life, Botanicals For Life, and Living Nutrition, while also proudly representing distinguished international brands such as Australian Bush Flowers, Cardiosmile, and Osi Magnesium. Our extensive portfolio now encompasses over 500 SKUs, offering one of the most comprehensive ranges in the natural health sector.

With a robust presence in the natural health sector, we partner with over 450 independent health stores and pharmacies across the UK, including prestigious retailers such as Wholefoods Market, Planet Organic, and Holland & Barrett. Our international reach spans 12 countries through established distributor networks, complemented by a fast-growing digital presence across seven Shopify stores and key e-tailers.

As we continue to grow and evolve, we're building a team of passionate individuals who share our vision for the future of natural health.

We're now looking for a Customer Service & Office Manager to join our Brighton team. If you're tech-savvy, people-focused, and thrive in a fast-moving, purpose-led environment, this role is for you.

About the Role

This role blends hands-on customer service with office coordination and process improvement. You'll manage day-to-day customer queries, help develop smarter support systems and keep the Brighton office running smoothly. Play a key part in fostering positive team culture at our new head office.

What You'll Be Doing:

Customer Service

Manage our support platform and customer queries across our e-commerce stores and liaise with our retail stockists. Handle orders, refunds, account queries, and complaint resolution with care and efficiency Liaise across departments to resolve issues and support timely fulfilment Maintain customer accounts, oversee credit/refund processes, and monitor B2B leads Proactively improve customer support systems and workflows Review the Customer Complaints Log weekly and implement solutions. Speaking directly to customers and answering queries or directing them

Office Management

Coordinate staff onboarding (devices, tools, access) Manage supplies, office maintenance, and liaise with external service providers

Essential Qualities

2-4+ years' experience in customer service (FMCG and/or E-commerce preferred) Tech-savvy, with an interest in using automation and AI tools to streamline work Strong written and verbal communication Calm, solutions-focused and detail-oriented Comfortable with Office 365 Natural Leader and passionate about customer service Excellent written and verbal communication skills Fluent in English Calm under pressure, highly organised and attention to detail

Desirables Qualities

Passion for natural health products and heathy living

Experience with Gorgias or other AI Customer service software

Experience with Shopify, Amazon and Retailer portals

Experience in Health and Beauty

What You'll Bring:

A team-first approach with a proactive mindset Passion for wellness and a belief in natural health The confidence to shape processes and improve systems A can-do attitude and genuine customer care ethos Natural problem solver Adaptability, enthusiastic about an evolving role and growing responsibility as the business grows.

Why Join Us?

Make your mark in a growing natural health business Play a pivotal role in shaping our Brighton head office and the CS department Work in a values-led team that believes in supporting people on their health journey Fast- growing sector, new team being built in Brighton

How to Apply

Send us your CV and a cover letter sharing your experience in customer service, process improvement, and office coordination. We can't wait to hear from you!

Job Types: Full-time, Permanent

Pay: 32,000.00-35,000.00 per year

Schedule:

Monday to Friday
Work Location: In person