Job Description

We are looking for experienced Customer Service Administrators to join our Sales and Marketing team. In this role, you will work closely with the Sales and Marketing Manager to provide a professional and proactive service to both new and existing customers and partners. You will also support the team with general administrative tasks and help day-to-day operations run smoothly. The role combines customer service, digital administration, and operational support.

Key Responsibilities

Customer Service & Enquiry Support

Respond to incoming emails and phone calls from customers quickly and professionally. Support new customers through the process of opening accounts and making bookings. Provide clear, accurate information about our venues, services, and booking processes. Ensure a consistent and high level of customer service at all times.

New Business Support

Record and track incoming hire enquiries accurately. Assist with content creation, scheduling, and marketing communications when needed. Help update website content and support social media activity.

Administrative Support

Maintain digital records and filing systems. Assist with data entry and document management. Cross checking the booking system with the staff rota requirements to ensure accuracy of shift timings. Provide admin support to other departments as required.

Operations Support

Help coordinate operational tasks and projects. Support improvements to workflows and procedures, including reviewing and updating site guides.

Quality and Compliance Support

Help maintain quality management systems and related documents. Support compliance with organisational policies and relevant regulations. Assist with audit preparation and inspections. Help implement quality control procedures.

General Duties

Assist with planning and organising events. Support team members with ad-hoc tasks. Handle sensitive information confidentially.

Required Experience

Experience in a customer service, administration or similar role. Confident using Google Workspace (Docs, Sheets, Slides, Gmail, Calendar) or similar office software. Excellent written and verbal communication skills. Strong organisational and time-management skills. Good attention to detail and problem-solving ability.

Desired Experience

Experience in a sales and marketing role. Experience using Canva or similar to make simple graphics. Experience using CRM systems or enquiry management software. Experience supporting marketing campaigns.
This is a varied role that offers the opportunity to gain experience across different areas of the business, including compliance, operations, and marketing. The role reports directly to the Sales & Marketing Manager. It is full-time, 37.5 hours per week, Monday to Friday, with two days per week required in the Halton office and the remaining days worked remotely. Occasional travel to venues across Buckinghamshire and Hertfordshire may also be required.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company events On-site parking Work from home
Work Location: Hybrid remote in Aylesbury HP22 5PD