Job Description

Customer Service Officer
Up to 30K + 10% bonus + company car + excellent benefits package including Pension, Private Healthcare, Dental plan, income protection, life assurance and 25 days holiday + Bank holidays
Based Northwest England
Full Time Mon -Fri
Our client is a global manufacturer of medical and hygiene products with 200 years of history filled with stable growth and innovations, that have always pushed healthcare forward. In the UK their key focus areas are Wound Management, Infection Prevention and Continence Care. Their mission is to rethink healthcare by constantly looking for ways to improve treatments, outcomes and healthcare experiences in both the professional sector and at home. Their vision is to become a leading player in the global healthcare market and a driving force to constantly advance healthcare for all.
Within this role you will be the first point of contact for customers via telephone, email and EDI . You will answer all stock and ordering questions and ensure best in class customer service.
Key responsibilities include:

• Processing a range of customer requests accurately inputting data, pricing, and delivery details, predominantly using SAP, CRM (Salesforce), Amazon platform along with Microsoft and other in-house software packages and systems
• Communicating with customers to advise on new and relaunched products ensuring customer forecasting is provided and shared with supply chain colleagues. Also be aware of online campaigns to allow sales conversions for consumer orders
• Supporting supply chain colleagues to ensure existing and phase out products are offered appropriately to your customers and sold from inventory when needed
• Work effectively and with focus towards agreed targets and call measures whilst ensuring that queries are dealt with efficiently and to the highest standard possible
• Provide customer solutions, to meet needs using appropriate questioning techniques and applying your product and process knowledge with a flexible, innovative approach.

To be considered for this role you will meet the following:

• Must have SAP skills and experience in a customer service role
• Experience in internal and external direct sales background
• Worked to and or exceeded KPI / Customer Service targets
• Excellent customer service skills
• Must have strong IT skills including Xcel
• Excellent written and verbal communication skills with the ability to adapt different styles to suit the audience and situation and to highlight the benefits of our products to meet individual requirements
• Computer literate and willing to learn new computer systems
• Identify leads for increased sales, seek opportunities to provide support to customers and use objection handling skills appropriately
• A working knowledge of GDPR, PCI compliance and equality and diversity

To apply please call Heather on 01189 713879 or send your CV to

Skills Required