Job Description

Are you looking for a place to belong and help others find their way home? We're looking for a

Customer Service Officer

tohelp make a difference every single day.

The role:

We are looking for a dedicated Customer Services Officer to join our team. In this role, you will oversee customer enquiries, ensuring first point resolution across all contact channels. You will provide guidance to customers and collaborate with colleagues to support patch delivery, taking ownership of key actions to facilitate our work. This position is crucial in helping us achieve high levels of customer satisfaction.

There is an expectation that the candidate will attend the office 5 days a week.

We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

Although not an exhaustive list, key responsibilities include:

Act as the first point of contact, delivering prompt, courteous, and helpful support for all customer enquiries. Handle customer questions and concerns with care, ensuring effective resolutions and a high level of satisfaction. Work collaboratively with colleagues across departments to resolve issues efficiently and professionally. Maintain accurate and up-to-date records of customer interactions and outcomes. Provide clear guidance on housing management, tenancy and estate matters, rent enquiries, and other related topics.

About You:

At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking for get their foot on the ladder. No matter who you are, where you're from, or the journey you've been on so far, we'll welcome your unique experience and perspective - and help you find your brighter future.

For this role we are looking for individuals who have:

Experience in a customer service or feedback handling role Experience in managing complex and sensitive issues Abilit to engage with other departments, colleagues and stakeholders to resolve customer concerns Experience in using data systems, processing data and updating records Excellent communication and interpersonal skills, empathetic and patient. Ability to work in a team as well as on own initiative Ability to prioritise work and deliver to tight deadlines
A basic DBS check will be obtained upon successful appointment of this role.

Why Work With Us?

At Brighter Places, we're committed to creating a supportive and rewarding environment for our team. When you join us, you'll benefit from a comprehensive package designed to support your wellbeing, work-life balance, and professional growth, including:

Additional leave Company events and team activities Wellbeing allowance A competitive company pension scheme Cycle to work scheme Enhanced maternity and paternity leave Flexible working hours (flexitime) Free and on-site parking Life insurance cover Paid time off for volunteering Comprehensive sick pay Hybrid and remote working options
At Brighter Places we are proud to be a Disability Confident Employer, committed to creating an inclusive workplace where everyone can thrive. If you have a disability, we encourage you to let us know in your CV or cover letter. Sharing this information helps us provide the right support during the recruitment process and in your role.

Your skills, talents, and contributions matter to us, and we look forward to supporting your success.

Together, we can build a workplace that empowers everyone.

Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: 28,972.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Flexitime Free parking Life insurance On-site parking Paid volunteer time Sick pay Work from home
Application question(s):

Brighter Places is founded on a set of consistent values that all of our colleagues share:
We speak truth We bring it We belong We are human
Please set out how you align with our values, providing where possible examples of you putting these in action.
For a full overview of our values, please visit our 'vision & values' page on our website.

Please say how your skills, knowledge and experience, whether paid or unpaid, are relevant to this post and how they meet the criteria set out in the person specification. Outline any achievements that may also highlight your suitability for the role.
The full role profile is available to view on the careers page of our website.

Work Location: In person