Job Description

About the Job

In this role, you will deliver a customer-focused service to our internal customers and the wider team, taking on administrative duties and ensuring process compliance alongside transactional tasks. You will be the key to providing thoughtful solutions to the queries and issues that arise, making a real difference every day.



Any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role including:


Engaging with staff at all levels to discuss strategies for enhancing compliance with data recording practices and facilitate discussions to implement suitable adjustments to processes and systems aimed at improving service levels. On occasion, being the essential contact point for providing solutions to external customer enquiries through phone, email and letter, including making outbound calls and producing well written letters and emails. Carrying out a range of other administrative tasks efficiently, taking effective care of records and documents for future reference. Utilise a variety of software tools, including all Microsoft Office applications, to record calls and correspondence, draft customer responses, and manage email communication. Leverage specialized applications, such as social media platforms and County Council websites, to address and resolve inquiries. Proactively provide key information to the wider service to facilitate timely communication with customers and other teams, thereby decreasing the volume of inbound inquiries.

If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex, then this role could for you.

Required Skills and Experience

Experience of working in a busy customer service role, providing information, resolving queries and prioritising calls. Educated to GCSE standard or equivalent qualifications, or demonstrable comparable experience. Strong communication skills with the ability to confidently build relationships with a wide variety of stakeholders at all levels. Awareness of Refugee, Resettlement and Migration service activities. High IT competency including a good working knowledge of Microsoft packages, specialist software, social media and other required IT products. Keen attention to detail, able to prioritise between competing demands and to remain calm in challenging situations.

Please refer to the attached for more information on the Key Skills and experience required.

Rewards and Benefits

From flexible working (where possible) to access to our Employee Assistance Programme, we aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.



You will benefit from

25

days annual leave, rising to 28 days after 5 years' service plus the opportunity to buy additional leave and an excellent

local government pension scheme

.

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over 1,000 a year through our West Sussex Choices benefits platform.



For more information about the wide variety of benefits you can take advantage of please visit our

Rewards and Benefits page.

Further Information

The reference number for this role is

CPP01089.

For issues or queries regarding your application please contact

hrrecruitment@westsussex.gov.uk

.



Does this sound like the opportunity for you? Click

apply

below, upload your CV, and complete the application form explaining how you meet the key skills in the attached job description and what experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV and include whether you would be interested in a full time or part time position and which hours/days you would be available to undertake, if possible.



Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.



Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants the best possible chance of success.



We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our

application help

page.



RSi



Job Reference: CPP01089