Job Description

Salary

29,894 - 30,704

Contractual hours

36

Basis

Full time

Region

Epping

Package

LGPS, 28 days annual leave, Perkbox benefits, agile working, professional development, flexible pay through Wagestream

Job category/type

Permanent - Full Time

Date posted

30/05/2025

Job reference

EREQ000419



We are looking for candidates with a real passion for delivering an exceptional customer experience.



This is a very busy customer contact centre that deals with all enquiries coming into the Council, with a blend of telephone, email and face to face interactions. The successful candidate should be able to demonstrate excellent customer care skills and be able to enter data onto a computerised recording system at the same time. They must also be able to remain calm and polite under extreme pressure, whilst dealing with difficult and sometimes aggressive callers. You will be expected to provide a positive customer journey resolving enquiries and offering support when required.



The team works under tight deadlines with processes and procedures changing frequently, so you will need to be adaptable and flexible, and must be able to prioritise your work.



The officer will be responsible for taking phone payments and therefore must be able to demonstrate that they can work to a high level of accuracy whilst under pressure and demonstrate a full understanding of Data Protection.



You will also be dealing with vulnerable people, and you will need to be prepared to undertake Safeguarding training as required and demonstrate a working knowledge of the meaning of Equality and Diversity.



You

must

have had previous experience of working within a Contact Centre environment and familiar with remote/virtual working, have excellent communication and interpersonal skills, a good basic level of education, and have sound experience of working with computer systems, especially around data entry.



This application may close early due to high demand. Early submissions are strongly advised.



Training will be conducted face to face, therefore, the successful candidate

must

be prepared to travel to the Civic Offices during time period. Additionally, this role requires that Officers frequently work from the office.



* Epping Forest District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.