Job Description

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the customer service team make a crucial contribution to this.


Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

This is a part time vacancy working 17.5 hours per week, this role will have a varied shift pattern including weekends.

As a Customer Service Officer, you will work hard to ensure safe and prompt dispatch of all services. You will also assist customers with finding their way. Helping them onto the train or giving direction around the station is all part of the role.


We are looking for hard working people with a positive, can-do attitude. You will be a strong team player take pride in providing outstanding customer service at all times.

Key responsibilities of the role include;

Dispatch trains in a safe and timely manner Providing customers with advice and guidance Support with security searches at the station Being pro-active and visible to customers at all times Assist customers boarding and leaving trains as required All of the safety critical training will be provided to the successful candidates.

As a Customer Service Officer, you will be required to work shifts, including some evenings and weekends. Offers made to successful candidates are therefore subject to satisfactory completion of a safety critical medical assessment, including drugs and alcohol screening.


If this sounds like something you're interested in, we want to hear from you!


If your initial application is shortlisted, you'll be required to complete:

Online Psychometric tests - These are associated with the safety critical nature of the Customer Service Officer role. These tests are: SCAAT test (Safe Concentration and Attend Test) and SAT test (Safety Awareness Test)

If you successfully pass all stages of the recruitment process, you will either be offered a role, if one is available, or placed into our talent pool, for a maximum time of 12 months.

Once you have a place in the pool, you will not need to re-apply for the vacancy again for a whole 12 months.

If a role becomes available during this time, we will pick up the phone to make you a job offer!

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We're therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.


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W

e welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We'll treat your application fairly and assess you for the job based on merit and skills.



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