Job Description

Job Title:

Customer Services Officer

Salary:

26,172.56 per annum

Location:

Stafford (with hybrid working)

Hours:

37 hours per week, permanent

We currently have an exciting opportunity for a

Customer Services Officer

to join our successful in-house Homes Plus Customer Services team on a full time, permanent basis. We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

The role

We have exciting opportunities for people who have a passion for customer service and have previous experience in this sector. As a top-rated organisation for social housing, Housing Plus Group is a leading provider of homes and care services that customers can trust. When you join our friendly Customer Service team, you'll be providing the all-important help and support that maintains this trust.

You'll be handling a wide variety of incoming customer communications via phone, email and social media. We'll expect you to pay close attention to people's individual needs and use all your initiative to work with other departments and ensure an effective response.

What skills and experience we are looking for:

Good experience of customer contact, preferably in a busy call handling environment. Good IT skills, including Word and Excel, with the aptitude to learn more. Clear and concise verbal and written communication. A problem-solving mindset. Ability to handle sensitive enquiries and difficult conversations with diplomacy.

We can offer you

The flexibility of hybrid working (after probationary period) plus a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days' holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our

HPG Benefits

page for more information.

About us

We're one of the West Midlands' largest housing and care providers, with over 33,000 homes and a bold vision for the future.

We create places people are proud to call home.

The way we work is shaped by

three simple behaviours:

Own it - make it happen Improve it - move things forward. Live it - show understanding and compassionWe're building something special and need talented people to help lead the way. There's never been a better time to join us and make a real difference.

How to apply

Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers@housingplusgroup.co.uk

Closing date:

Monday 28th July 2025 - interviews may take place throughout the advert.

We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.*
We may close this vacancy early if we receive a high volume of applications.*
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.*

Job Types: Full-time, Permanent

Pay: 26,172.56 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Paid volunteer time Referral programme Sick pay Store discount Work from home
Ability to commute/relocate:

Stafford ST18 9AP: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Reference ID: 694