Job Description

End Date Tuesday 05 September 2023

Salary Range \xc2\xa323,123 - \xc2\xa324,340

Agile Working Options Other Agile Working Arrangements / Open to Discussion

Summary A full time Customer Service Officer role within the Account Onboarding & Services Centre based in Isle of Man.

• JOB TITLE: Customer Service Officer
• SALARY: \xc2\xa323,123
• LOCATION(S): Villiers House, Douglas, Isle of Man.
• HOURS: 35 hours a week. Full time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

Lloyds Banking Group is a leading UK-based financial services group. We provide a wide range of banking and financial services, focused primarily on retail and commercial customers.

This is a great opportunity to join our Account Services team. You\'ll work in a collaborative fashion helping to provide, support and improve customer service, while working closely with the wider Operations Centre and supporting our customer facing colleagues which will provide exciting new challenges.

Within this role you\xe2\x80\x99ll be responsible for servicing our personal customers across the Islands business.

This role will suit someone who is able to prioritise daily workloads across varying tasks, and who possesses the skills and capability to resolve routine enquiries. You\'ll have confidence in handling customer queries, striving to resolve these where possible at first point of contact.

Responsibilities include:

• Accurately processing customer details from a varied range of customers instructions in to our core banking systems
• Dispatching statements, certificate of interests and ad hoc letters to customers.
• Responding to emails received from customers and other areas of our business
• Scanning and prepping daily post to distribute workload to team.
• Coaching and training new to role colleagues.

About us

We\xe2\x80\x99re on an exciting journey and there couldn\xe2\x80\x99t be a better time to join us. The investments we\xe2\x80\x99re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you\xe2\x80\x99ll need

A real interest in customer service and enjoy helping others, to ensure you provide positive outcomes for each customer, including those in vulnerable circumstances.

You\'ll demonstrate the Group Values, Behaviours and Codes of Responsibility and will support the priorities of the team.

You also take your own development seriously and wish to grow your skills and expertise.

And already have the following skills

• Good planning and prioritising skills
• Good interpersonal skills
• Excellent attention to detail
• Ability to maintain high levels of accuracy

About working for us

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it\xe2\x80\x99s why we especially welcome applications from under-represented groups.

We\xe2\x80\x99re disability confident. So if you\xe2\x80\x99d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days\xe2\x80\x99 holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\xe2\x80\x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group