Job Description

Job Introduction

Job Title: Customer Service Officer (Reception and Admin)


Salary: 22,932


Contract: Permanent


Location: Coops Foyer


Weekly Hours: 35

So.... What is this role exactly?

Your Housing Group has an exciting opportunity for a full time, permanent Reception and Administrative Officer at our Coops Foyer supported accommodation scheme for 16-25 year olds in Wigan town centre.


The role is based on scheme at Coops Foyer in Wigan Town Centre, and will move to our exiting new Wigan Foyer when this development is completed in the near future.


We are looking for an enthusiastic and approachable individual who enjoys working in a fast-paced environment.

What will my working week look like?

A Customer Service Officer works a 35hr week, Monday-Friday 9am - 5pm but we ask for some flexibility negotiable hours between 8am-8pm. This can be flexible to suit the right candidate but a level of flexibility is also expected in order to deliver the role around times that meet the needs of the young people in the Foyer.

What will I be responsible for doing?

Provide a reception function to the Scheme, ensuring a positive and professional service to both customers and visitors. You will deliver administrative and clerical support to the team, including collating data for reporting purposes. Oversee the reporting of repairs to Your Response, keeping accurate repair's records and monitoring completion of works.


You will be responsible for ordering goods and supplies, creating orders and processing invoices through the eFinance/ePayables systems. Due to the nature of our service, this role includes managing a busy reception area.


One of the great things about this role is that you will be part of a interdisciplinary team with years of experience and a passion for supporting young people.


And what would make me stand out from the crowd?


To be a successful Customer service officer , here at YHG, you will Ideally;


? Relate to vulnerable residents


? Must be able to demonstrate empathy


? Good interpersonal skills and


? Communication skills with the ability to


? Relate to a wide range of people.


? Good administration and organisational


? Skills and ability to prioritise a busy


workload


? Ability to work unsupervised and use own


? initiative


? Ability to use a range of IT packages.


? Ability to work accurately with figure


This role is really suited to someone who likes to be customer facing and be a part of making a difference to young people's lives.


Finish with a Call to action here - If you feel this could be the right role for you, we would love to hear from you!


For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

That all sounds great, what's in it for me?

In return we offer 22,932 for a 35 hour week, and 25 days annual leave,holidays also increase with time served plus Bank Holidays, but our employee deal Offering provides much more than just a competitive salary and holiday allowance.


Although you are based at Coops Foyer you will also have access to Youggle House - our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required.


On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.


For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.


As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.


We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: 22nd October 2025

We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment.


Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1