Job Description

Job information

Post No. IS1003.11 - Customer Service Officers



Bilingual (Welsh/English) Customer Service Officer



We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception.



If you are friendly and able to engage in a polite, sincere and welcoming manner with members of the public then we'd like to hear from you. Working for Customer Services we can offer you:



A happy and supportive working environment with good disabled access



On-going commitment to your personal development



Variety of shift patterns allowing you to manage your home/work life balance



Hybrid working



Responsible to the Team Leader, Customer Service Officers will respond to enquiries from the public on a wide range of Council Services. Your aim will be to fully answer queries over the phone and in person initiating services for the customer in a friendly, helpful manner. You will also identify any shortfalls in information provision to fully respond to public enquiries.



You will be educated to A-level standard or have at least 1 years' experience in a call centre or customer services environment. As an excellent team player you will have a good understanding of customer service principles and have the ability to communicate effectively with a wide range of individuals. You will work well under pressure and have the ability to prioritise your own workload.



We encourage applications from individuals who can communicate effectively in Urdu, Punjabi, Bengali, Arabic as well as Welsh and English.



Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from the minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.



The ability to communicate in Welsh, both spoken and written, is an essential requirement for these roles.



For an informal discussion please contact Tahmina Chowdhury on 01633 656656.



We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.



Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.



Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.

Our values - Fairness for all, Making a difference, Being responsible, Working together

Ein gwerthoedd - Ein Gwerthoedd, Tegwch i Bawb, Gwneud Gwahaniaeth, Bod yn Gyfrifol, Gweithio gyda'n gilydd