Job Description

Join us as a Customer Service & Operations Analyst in Loans Agency

This is an opportunity to unlock your potential and bring a purpose-led focus to your work You'll gain unique experience and a breadth and depth of knowledge that will open doors to further career opportunities It's an exciting time to join us as we accelerate our own ambitions for long-term sustainable growth, championing the potential of our customers and delivering market-leading results for our shareholders Our team operates within a hybrid working model, which means you'll work from home some of the time, but you'll also spend time working from our Manchester office on a weekly basis to collaborate with your colleagues

What you'll do

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As part of our Agency & Lending Portfolio team, you'll be supporting our front office colleagues to provide exceptional customer service to a portfolio of customers with complex loans.


You'll be busy completing various administrative processes for each of the individual deals in your portfolio, working quickly and accurately and using your sound judgment to deliver the most appropriate outcomes for your customers and the bank.


Day to day, you'll be:

Providing your technical expertise to manage a multi-million pound deal for all structured finance portfolios, such as project and export finance, leveraged finance, real estate finance and corporate Upholding our bank's position in managing a portfolio of complex loans, including handling the risk in processing these transactions and mitigating any financial losses Delivering continuous improvement plans, while working with internal stakeholders to simplify processes, eliminate reworks, deliver a right first time output and reduce complaints Taking responsibility for our operational end-to-end processes, including managing queries and the funding of loan drawings through the lenders to the borrower, collection and allocation of interest and fees and reconciling accounts Maintaining relationships with key business stakeholders across our bank and with external parties and other financial institutions, while sharing the best practices and insights and your knowledge

The skills you'll need

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We want you to thrive in this role, so you'll need to be a team player with great communication skills, a collaborative approach and an affinity for building relationships with your colleagues and stakeholders.


Alongside this, it'll be advantageous to have experience of the standards of the loan market association and legal loan documentation.


You'll also need:

Knowledge of client onboarding, including KYC Excellent collaboration and stakeholder engagement skills * The ability to make risk-based decisions to deliver the most appropriate outcomes for both our customers and our bank