Customer Service Operator Job in SCC Logistics Ltd

Customer Service Operator

Cardiff, WLS, GB, United Kingdom

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Job Description

SCC Logistics are looking for a full-time Customer Service Operator to join our close-knit team in Cardiff. Duties will include, but not limited to, answering customer enquiries, taking bookings using our in-house booking system and managing them to completion. updating customers in real-time of delivery ETA's and providing a world class service. You will be confident speaking to approved suppliers and able to communicate well at all levels. You will have the ability to form lasting relationships with our customers. A good geographical knowledge of the UK is required.

45 Hours per week with a paid lunch. There is also an on-call requirement shared on a Rota for which there is an additional weekly bonus payment.

20 days paid holiday leave as well as Bank Holidays. Plus employee perks and benefits and an Employee assistance programme.

About us :

SCC Logistics is one of the UK's fastest growing dedicated courier companies offering same-day courier services and freight forwarding. We have a variety of vehicles available to collect from anywhere in the UK in under an hour. We have offices in Cardiff, High Wycombe, Birmingham, London, Manchester and Bristol so you will be speaking with customers from all over the country.

Who are we looking for:

The ideal candidate will have experience within the logistics industry, preferably within the Same Day market however, full training will be given. You will have vast customer service experience, have a keen eye for attention to detail, punctuality, can multi-task and cope well under pressure.

Work Remotely

No
Job Type: Full-time

Pay: From 28,571.00 per year

Additional pay:

Bonus scheme Commission pay Quarterly bonus
Benefits:

Company pension Free parking On-site parking Store discount
Schedule:

Holidays Monday to Friday
Work Location: In person

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