Job Description

Customer Service Operator
Location: Twnyholm
Term: 12 Month Fixed Term Contract - Maternity Cover
About Us: At Hayton Coulthard Transport, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
: Do you have a passion for outstanding customer service and the ability to excel in a fast-paced environment? We're looking for a Customer Service Operator to join our dynamic team at Hayton Coulthard Transport Ltd, based at our busy Twynholm depot, on a 12-month fixed-term contract.
Key Responsibilities:

• Predominantly manage Proof of Delivery (POD) processes, ensuring accuracy and timely completion.
• Collaborate closely with customers to ensure smooth and efficient operations.
• Build strong customer relationships while managing a variety of administrative tasks.
• Respond promptly to queries via email, phone, and in-person interactions.
• Work in partnership with other departments across the Hayton Coulthard business unit.
• Navigate and utilise multiple internal and external IT systems effectively.
• Prepare and update spreadsheets as requested by customers.
• Communicate daily with internal teams, external customers, and drivers--both verbally and in writing.
• Support fleet administration and provide cover during staff holidays.
• Thrive in a fast-paced, high-pressure environment with full training and ongoing support.

Requirements:

• Proven experience in a similar role is advantageous.
• Excellent organisational skills and attention to detail.
• Strong organisational skills with the ability to prioritise and meet deadlines.
• Solution-driven and flexible approach to work.
• Ability to work as part of a team and on own initiative.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Why Join Hayton Coulthard Transport?

• Competitive Salary: 26,158.70 pro-rata.
• Hours: 08:00hrs - 17:00hrs, Monday to Friday.
• Training: Monthly Courses for a variety of areas.
• Benefits: Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.
• Career Growth: Explore opportunities for professional development within our expanding business.
• Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
• Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.
• Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
• Team Environment: Be part of a strong culture of teamwork and collaboration.

How to Apply
If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now!
Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.
Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.
Contact Us: For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you.
*Subject to terms and conditions.

Skills Required