Job Description

Customer Service & Provisioning Support

Location:

Worthing Town Centre

Contract:

Full-Time, Permanent

Are you passionate about delivering excellent customer service and ready to join a growing telecoms provider? We're looking for a motivated and proactive

Customer Service & Provisioning Support

team member to join our busy operations team.

The Role

You'll be supporting the team in delivering first-class customer service and provisioning support. This is a varied role where no two days are the same, from resolving queries to provisioning telecoms services and retaining clients.

Key Responsibilities:

Deliver

exceptional customer service

with a professional telephone manner. Maintain and develop client accounts, identifying growth opportunities. Advise customers on solutions to meet their needs and grow their business. Handle day-to-day issues, cancellations, and complaints efficiently. Upsell Overline products and services. Diagnose and resolve

first-line faults

. Provide remote (Teams) training for customers on their phone systems. Process orders for licences, CPS, WLR, Data, Number Porting, Number Management, and SIP Services. Ensure SLA compliance and escalate issues when required. Manage and resolve tickets within agreed timeframes. Support with special projects and proactive customer retention.
About You

Previous experience in a similar role (telecoms background desirable but not essential). Strong, assertive, and able to take ownership of tasks. Excellent communication and interpersonal skills. Ability to work across teams and build strong relationships. Naturally customer-focused with a flair for problem-solving. Highly organised with excellent attention to detail. Confident IT user with proficiency in MS Office (experience with Autotask a plus). Able to prioritise tasks and thrive in a fast-paced environment.
What We Offer

Competitive salary with opportunities for career growth. 33 days holiday (including bank holidays). Pension scheme. Free tea, coffee, fruit, plus

Beer Fridays

and regular social events.
Apply Now

If you're ready to bring your customer service skills to a fast-growing telecoms provider and play a key role in our operations team, we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Casual dress Company pension Transport links
Ability to commute/relocate:

Worthing BN11 1HJ: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required)
Work Location: In person

Application deadline: 12/09/2025
Reference ID: ServiceDel01