Job Description

If you are passionate about customer service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.

Working week

Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm, Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).

Total hours per week: 37.5 hours a week

Expected duration

17 Months

What will the apprentice be doing?

CRS is an award-winning, innovative UK Debt Collection Agency who are working on behalf of some of the largest UK financial insurance and utility companies. CRS have achieved an Investors in People Award - We invest in apprentices - Silver Award.

Your duties and responsibilities include:

Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers Maintain high service standards and continually improve the service to customers Work well within a dynamic team environment Negotiate, investigate and resolve issues whilst proactively seeking solutions

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard End Point Assessment Level 2 Functional Skills in maths and English Delivery method and location of training to be confirmed

What is the expected career progression after this apprenticeship?

Career progression includes Team Leader and Team Management. Progression may be available to the right candidate on successful completion of the apprenticeship.

Desired skills and personal qualities

Communication skills IT skills Attention to detail Confident telephone manner Excellent Customer Service Excellent listening skills Good problem solver Dedicated Hard working Confident individual Team player Enthusiastic & self motivated Able to work in a busy role Remain calm under pressure Flexible & Proactive

Qualifications

GCSE or equivalent English (Grade A - C / 9 - 4) desirable
GCSE or equivalent Maths (Grade A - C / 9 - 4) desirable

Things to consider

The role offers an uncapped bonus scheme. 5% employee pension contributions. Breakfast provided twice a week. Free onsite Parking. Access to Employee assistance programme. Given a day off on your Birthday

Job Types: Full-time, Apprenticeship

Pay: 20,319.00 per year

Work Location: In person