Job Description

Customer Service Apprentice Required Urgently!

Location: Daventry Area, NN11

Salary negotiable - 14,722.50 to 24,570 p/a

Full Time Hours - Monday to Friday

THE OPPORTUNITY

Start your career with a Customer Service Representative Apprenticeship at a global investment firm. You'll handle client enquiries, resolve issues, and support onboarding, while developing communication, problem-solving, and service skills with clear routes for long-term progression. Apply now to start your career within a professional team!

ROLES & RESPONSIBILITIES

Your duties will include:

Respond promptly to customer inquiries via the most appropriate format to deliver excellent customer service. Provide accurate information and client products and services, policies, and procedures. Resolve customer complaints and issues efficiently, ensuring customer satisfaction. Process orders, forms, applications, and requests. Maintain detailed and accurate customer records in the CRM/WMS system. Collaborate with other departments to address customer needs and escalate complex issues when necessary. Follow up with customers to ensure their issues are resolved and they are satisfied with the service. Maintain the inquiry inbox to agreed service levels ensuring contact and resolutions times are adhered. Identify and report trends in customer feedback to improve services and processes. Participate in training and development programs to stay updated on company products and services. Contribute to a positive team environment and support team members as needed. Support client onboarding process as required from time to time.
Job Types: Full-time, Permanent, Apprenticeship

Pay: 14,722.50-24,570.00 per year

Benefits:

Free parking On-site parking Transport links
Ability to commute/relocate:

Daventry NN11: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Location:

Daventry NN11 (preferred)
Work Location: In person

Application deadline: 24/07/2025
Reference ID: JD/1707/NN11
Expected start date: 28/07/2025