Customer Service Representative

Basingstoke, Hampshire, United Kingdom

https://www.mncjobs.co.uk/company/masimo

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Job Description

Job Category: Customer Service
:
Job Summary
The Customer Service Representative deals with all orders within his/her assigned regions.
Your responsibilities

Enter and confirm sales orders placed by E-mail, EDI, and fax and support sales force in the region.
Initiate customer and order set-up and ensure a timely response to all orders received from customers.
Check product availability and coordinate shipments in the region, liaising closely with distributors.
Provide customers with proof of delivery.
Resolve customer pricing discrepancies.
Process customer returns per company policies and procedures.
Support sales force and internal team members for samples and supplies.
Coordinate invoicing with the Finance team.
Projects as assigned.

Your profile

Commercial diploma or equivalent diploma.
Experience in international customer service is a plus.
PC literate (Word, Excel, PowerPoint) and are familiar with using ERP systems, Sales Force experience would be advantageous.
Fluent in English and other languages are an advantage.
Excellent interpersonal and relationship building skills.
Excellent organizational, communication and writing skills.
Tact and diplomacy.
Ability to multi-task.

Are you looking for uncommon opportunities with an extraordinary company?
We are looking for people who can, do and will make a difference.
Are you interested to hear more about this position?
Please send your full application through our career website
To learn more about us, please visit: www.masimo.com