Job Description

We are looking for enthusiastic, positive and friendly staff to join our team as first port of call for our customers. We are a small, fast growing business providing, Trophies & Awards, Personalised Gifts and stationery online and in person.

As a Customer Service Advisor, you'll be the key point of contact for existing and new customers, dealing with a wide range of questions and enquiries about products and services we offer.

Your role:

- Communicate with customers via telephone, email and chat.

- Place sales orders for customers via inhouse software.

- Provide knowledgeable answers to questions about our products and services.

- Data entry using various platforms

- Other office admin tasks as required.

- We are a small team so during busy period it may be necessary to help out in other departments.

Requirements:

- Excellent phone manner and excellent verbal and written skills

- Be able to multitask, organize, and prioritize work

- Confident with Microsoft office, Excel, Word, Email software

- High Level of attention to detail

- Be Positive and enthusiastic in the team environment

- Can use your own initiative

- Can work independently and take responsibility

Job Types: Full-time, Part-time

Pay: From 12.50 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events On-site parking
Schedule:

8 hour shift Monday to Friday
Education:

A-Level or equivalent (preferred)
Experience:

customer service: 2 years (required)
Work Location: In person