Job Description

Do you have office-based customer service experience?

We're on the hunt for a talented Customer Service Representative to join our growing team. You'll work Monday to Friday,

just 37.5 hours a week

, no weekends or evenings! No experience necessary as we will provide you with full training!

We offer a basic salary of

up to 26,000 p/a

. You'll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers - Towergate Employee Benefits.


Initially you will work from our centrally located office in Southampton, with convenient transport links alongside our welcoming and supportive team. Once you're feeling confident and your training and probation period is complete,

this role will become hybrid if you wish

, where you'll have the option to work just 3 days in the office and 2 days from home every week.

So, what does the role of a Customer Service Representative here involve?

Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail. Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business. Support with administration duties such as invoicing, accounts, claims, underwriting.
You will need to enjoy working in a team, we work hard, help and support each other and we're driven to achieve all our team goals and objectives.

In return you will be

welcomed and supported

by Towergate Employee Benefits, part of our Ardonagh family, an organisation that

cares about you as a person

and your wellbeing. Some of the other benefits are:

Holiday entitlement of

26 days plus bank holidays

. Opportunity to progress your career across the entire Ardonagh family.

Gain CII or ACII qualifications

to boost your knowledge and career prospects in the Insurance Industry. Pension scheme for when you feel it's time to retire.

24-hour support

for physical and mental wellbeing and on site

mental health ambassadors

. 1 days paid volunteering day to give back to our communities. The Spotlight Awards, where we shine a light on the brightest talent across our group.

Why not check us out on LinkedIn to find out what life's really like at Ardonagh.


#AIB #LI-NW1 #LI-Hybrid

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.


Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here here to see our standard benefits page