Job Description

About us

Heppelthwaite, The Red Van Plumbers is a family run business in Bourne End, SL8 5DT. We are professional, innovative, supportive, and our goal is to continue to grow as a company by investing in our staff.

Our work environment includes:

Growth opportunities Great team, staff and supportive management Casual work attire Flexible working hours Support and training Social events

Overview

Customer satisfaction underpins the success of our family-run business. Our Customer Care Coordinator is the central point of contact in the team, ensuring everything meets our customer's needs. With strong communication skills and a patient approach, our coordinators own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As an ambitious and caring company we encourage all our staff to grow and be committed to developing their careers with us through fantastic opportunities for progression and great benefits.

Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or the construction sector, will be required.

Responsibilities

Dealing with incoming calls, post and emails relating to Customer Care/Aftercare Resolving problems quickly and efficiently, seeking direction where required. Prioritising work, managing workload and monitoring performance. Reporting progress internally and to clients and customers. Co-ordinating Engineers, suppliers and sub-contract trades to resolve issues and make appointments for attendance, using our CRM/Scheduling system Procuring materials and ensuring they are available before making appointments Checking and ensuring work is carried out to the customer's satisfaction. Updating and maintaining records using our CRM system, Simpro. Categorising works successfully, ensuring management of costs are minimised. Complying with and upholding company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time.

Qualifications / Requirements

Customer service experience within an office environment. Experience in the use of CRM software. Good verbal and written communication skills. Basic IT Skills (Word, Excel & Outlook). Ability to multi-task with good time management.
Salary based on skills and experience.

Job Type: Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking On-site parking Sick pay
Schedule:

Day shift Flexitime Monday to Friday
Work Location: In person