As a forward thinking and innovative electrical manufacturer, we have our customers and the industries interests at the centre of our company. At Navitas not only do we provide the UK electrical market with the safest and most reliable circuit protection, but we also offer exceptional customer service.
We are seeking a motivated and detail-oriented
Customer Service Representative
to join our growing team in the electrical manufacturing industry. In this role, you will be the primary point of contact for our external customers, supporting inquiries, processing orders, and ensuring a seamless customer experience from enquiry to delivery. You'll work closely with internal departments such as sales, accounts, and logistics to meet customer expectations with accuracy and efficiency.
Key Responsibilities:
Act as the main contact for external customers, responding to product inquiries, order status updates, lead times, and technical questions.
Process customer orders, quotes, and returns accurately using order management systems.
Communicate effectively with production, accounts, and logistics teams to track and expedite customer orders.
Resolve customer issues professionally and efficiently, including delivery concerns, product discrepancies, or service complaints.
Build and maintain positive customer relationships through timely, proactive communication.
Provide customers with product availability, pricing, and technical documentation when required.
Maintain detailed records of customer interactions, orders, and service issues in the CRM system.
Follow up on outstanding customer orders or support tickets to ensure completion and satisfaction.
Collaborate with the sales team to support customer account management and project needs.
What we are looking for:
2+ years of customer service experience.
Strong verbal and written communication skills with a professional, customer-first approach.
Ability to manage multiple tasks and prioritize under pressure while maintaining accuracy.
Knowledge of electrical components is highly desirable, but not necessary.
Detail-oriented, organized, and able to work well in a cross-functional team environment.
Driven by results and the delivery of quality service.
Supportive and approachable nature.
Qualifications:
A levels/ AS Levels or higher.
Why Join Us?
True to our values, we care about our employees and genuinely want our team to have the best experience at work possible. You will work with our friendly team in our open office environment and have access to the following benefits:
Join a growing and innovative company with a strong reputation in the electrical manufacturing industry.
Work with a supportive team dedicated to delivering high-quality products and excellent customer service.
Clear path for career progression within the company and skill building.
Supportive culture and leadership.
Work for a company that has a strong customer base and a clear vision for the future.
Benefits
Free on-site parking with use of EV charger.
28 days holiday per annum including bank holidays.
Free financial advice from a 3rd party.
Company events
Job Types: Full-time, Permanent
Pay: 24,000.00 per year
Benefits:
Free parking
On-site parking
Work Location: In person
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