Job Description

About Shrub

Shrub is a produce wholesaler rooted in British agriculture and chef-driven sourcing. Working directly with over 60 market gardens and farms, Shrub is reviving the supply chains of old - focusing on

seasonality

,

quality

,

regionality

, and

soil health

. We are

fully transparent and pragmatic

in our sourcing, bridging the needs of a kitchen with the practicalities of a farm. We are a small, values-led team passionate about building a fairer food system.

About the Role

We're looking for a dedicated and personable

Customer Service Representative (CSR)

to be the frontline voice of Shrub. You will play a vital role in maintaining strong relationships with chefs and shop keepers, ensuring their needs are met with warmth, efficiency, and a deep understanding of our produce and purpose.

As a CSR, you will work closely with the whole team to support orders, resolve issues, and keep our community of chefs informed and inspired. This is an ideal role for someone with excellent communication skills, a calm and proactive mindset, and a genuine interest in sustainable food systems.

Key Responsibilities

Customer Communication

: Respond to customer inquiries via phone, email, and WhatsApp in a timely and professional manner.

Order Support

: Provide guidance on daily availability, assist with order changes, and troubleshoot delivery issues.

Relationship Management

: Develop rapport with chefs and buyers to understand their kitchens and needs over time.

Internal Coordination

: Collaborate with the whole team to ensure seamless service and information flow.

Product Knowledge

: Stay up to date with weekly availability, farm updates, and product launches.

About You

1-2 years' experience

in a customer service or client-facing role.

Experience in food or hospitality

is a plus - ideally with an understanding of kitchens, restaurants, or seasonal produce. You're empathetic, reliable, and an excellent communicator - both written and verbal. Calm under pressure with strong problem-solving instincts. Organised, detail-oriented, and comfortable with CRM tools or customer databases. Excited to contribute to a growing, values-driven business.

Perks & Benefits

Be part of a mission-led company supporting proper farming and better food systems. Work with a small, passionate, and supportive team. Opportunities for growth and development as Shrub expands. Staff produce perks and shared team lunches Farm visits and chef events.

How to Apply

Please send your CV and a brief cover letter explaining why you'd be a great fit for the role to

hello@shrub.london

with the subject line "CSR Application - [Your Name]".

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Private medical insurance
Experience:

Customer service: 3 years (preferred)
Work Location: In person