Job Description

Customer Services Representative

?? Location: [Brighton] - Fixed Term Contract for 6 months

?? Full-time ?? Inbound Calls ?? Problem Solving



Are you a natural listener with a knack for empathy? Join us at OneFamily, where your role is all about creating outstanding customer experiences.


You'll be the first point of contact for our customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.

What you'll be doing:

Handling inbound calls across a range of products Putting customers first and using sound judgement to find the best solutions Owning queries from start to finish Spotting opportunities to improve how we work Collaborating with the wider Customer Services team

What we're looking for:

A customer-first mindset and creative problem-solving skills Excellent communication and attention to detail Strong interpersonal skills and the ability to work independently Familiarity with Office 2010, Outlook, and FCA/PRA frameworks Previous experience in delivering exceptional customer service

Ready to make a real impact? Apply now and help us shape the future of customer care!

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.


We believe that finance isn't just personal. Every decision you make affects the people you care about most. That's why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls 'Uncle' - whatever family means to you.

HR:

hrhelpdesk@onefamily.com

Head Office Phone:

0800 373010

Head Office:

16-17 West St, Brighton BN1 2RL