Job Description

DESCRIPTION:

RBC Dodge Industrial Ltd is a manufacturer of bearings and mechanical power transmission products. This is an industrial Customer Service Representative (CSR) position. The CSR will be responsible for handling phone and email enquiries from customers, providing price and lead time quotations, and entering and tracking orders. Technical knowledge will sometimes be required to support customers. The CSR will need to be comfortable with creating and monitoring domestic and international shipments of goods. Support with stocking, picking, and packing goods from the warehouse may on occasion be required.

ESSENTIAL FUNCTIONS OF THE JOB:

Handle telephone and email enquiries from customers Provide price and lead time quotations to customers via telephone and email Process purchase orders from customers into sales orders via Sage ERP system Ensure newly entered purchases orders from customers are acknowledged Create and monitor both domestic and international shipments of goods Provide technical data specs and literature to customers Provide technical support to customers to the best of your ability, including basic troubleshooting of bearing products When opportunities arise, convert competitor products to RBC / Dodge products Effectively communicate with US internal sales and other suppliers Identify areas for customer service improvement and contribute best practice suggestions Abide by company health and safety policies

CANDIDATE PROFILE:

Requirements

GCSE in Maths and English Experience with Microsoft Office products (Outlook, Excel, Word, Teams) Experience with ERP software (experience with Sage would be preferred, but not required)
Attributes

Team player with strong communication and organizational skills Positive attitude Goal driven
Job Type: Full-time

Pay: 32,000.00-35,000.00 per year

Benefits:

On-site parking
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Ability to commute/relocate:

Bromsgrove: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience with bearings, gearboxes, or couplings? Why are you interested in this position? Why do you believe you would be a good fit for this position?
Education:

GCSE or equivalent (required)
Experience:

customer service: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: CSR