Job Description

Do you have a genuine passion for sport and an interest in the fast-growing world of iGaming?

At DragonBet, we're looking for enthusiastic and customer-focused individuals who want to turn their love of sport into a rewarding career.

As a Customer Service Representative, you'll play a key role in delivering outstanding support to players using our betting and gaming products. This is an office-based role located in our Cardiff office and is ideal for someone who enjoys working in a team environment, keeps up with sporting events and is keen to grow with DragonBet in the iGaming and sports industry.

What You'll Be Doing

Be the first point of contact for customers via live chat and email, assisting with account, payment and gameplay queries. Handle questions related to sports betting with confidence, using your knowledge to support players and provide helpful, accurate information. Troubleshoot account and technical issues, escalating when needed to ensure quick and effective resolution. Ensure all customer interactions align with responsible gambling policies and regulatory requirements. Guide players through using our platforms, features and promotional offers. Handle complaints professionally and empathetically, always aiming for a positive customer outcome. Provide feedback to internal teams based on customer insights to help enhance our services. Maintain high standards of communication and service quality in a collaborative team environment.

What We're Looking For

A strong interest in sport, with a good general knowledge of teams, leagues and major events. Experience in customer support is preferred. A sound basic knowledge of betting. Strong verbal and written communication skills in English. Comfortable working with multiple platforms and systems simultaneously. A problem-solver with empathy, patience and attention to detail. Flexibility to work shifts, including evenings, weekends and holidays in line with major sporting events. Willingness to work onsite in our office environment.

What We Offer

A chance to build a career in a fast-paced, exciting industry where sport and gaming meet. Competitive salary. 25 days of annual leave, plus bank holidays. Full training and clear career development pathways. A supportive, international team culture. Regular team events, staff perks and a dynamic office atmosphere.

Ready to bring your passion for sport into your career?

If you're ready to grow with us in the world of iGaming and sport, send your CV and a brief cover letter to hannah.bates@dragonbet.co.uk.

Job Types: Full-time, Permanent

Benefits:

Additional leave Free parking
Application question(s):

Do you have a sound basic knowledge of betting?
Work Location: In person