Job Description

We are looking for a well-presented and confident Customer Service Representative to deliver a first-class, high-standard experience within a prestigious company. This position focuses on creating a smooth, welcoming and professional atmosphere for all guests, visitors and operational staff.
Contract: Fixed-term, 1 year
Salary: 30,000 per annum
Main Responsibilities

• Provide a warm, attentive welcome to all guests and team members, ensuring the highest standards of service at all times.
• Support the full arrival and departure process by escorting guests, assisting with movements, and ensuring they feel informed and comfortable.
• Offer dedicated assistance to operational staff, responding promptly to their needs and ensuring all requirements are met effectively.
• Adhere to all safety and security procedures without exception.
• Serve refreshments and deliver a polished, premium hospitality experience.
• Maintain immaculate standards throughout all guest and operational areas, including carrying out light housekeeping tasks when required.
• Communicate effectively with other departments to support a seamless and coordinated guest journey.
• Assist with planning and preparation for upcoming schedules and activities.
• Report any incidents or concerns to management immediately.
• Complete accurate shift notes and handovers to ensure smooth communication across the team.
• Handle petty cash responsibly, maintaining accurate balances.
• Undertake any additional duties required to support the delivery of outstanding service.

Ideal Candidate
You will naturally provide exceptional service, demonstrate strong attention to detail, and remain composed in a refined and fast-paced environment.
An interest in aviation, or a desire to learn more about the sector, would be highly beneficial.
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Skills Required