Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be vital in ensuring customer satisfaction and loyalty. This position requires a proactive approach to problem-solving and the ability to handle various customer inquiries with professionalism.

Duties

Respond promptly to customer enquiries via phone, email, and chat, ensuring a high level of service at all times. Assist customers with product information, order processing, and issue resolution. Maintain accurate records of customer interactions and transactions through data entry. Analyse customer feedback to identify trends and areas for improvement. Upsell products and services where appropriate to enhance customer experience. Collaborate with team members to ensure seamless service delivery. Adhere to company policies and procedures while maintaining confidentiality of customer information.

Skills

Proficiency in English is essential Strong phone etiquette with excellent verbal communication skills. Ability to analyse information effectively and provide clear solutions to customers. Experience in data entry with a keen attention to detail. Demonstrated ability to upsell products while maintaining a positive customer relationship. A friendly disposition with the ability to remain calm under pressure.
If you are passionate about providing outstanding customer service and possess the necessary skills, we encourage you to apply for this exciting opportunity!

Job Types: Full-time, Part-time

Pay: 12.50-13.50 per hour

Expected hours: 25 - 35 per week

Additional pay:

Performance bonus
Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift Monday to Friday
Experience:

Phone etiquette: 1 year (required) Data entry: 1 year (required) Customer service: 1 year (required)
Language:

English (required)
Work Location: In person