Job Description

Are you a customer service superstar with a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy helping customers? Repair & Assure is looking for a Customer Service Representative / Claims Administrator to join our growing team!

About Us:

At Repair & Assure, we specialize in appliance repairs and servicing, providing top-tier solutions to customers across the UK. As a rapidly growing company, we pride ourselves on delivering exceptional service and seamless claims handling.

Your Role:

As a Customer Service Representative / Claims Administrator, you will be the first point of contact for our customers, ensuring a smooth and professional experience from start to finish. Your key responsibilities will include:

? Answering customer inquiries via phone and email with professionalism and efficiency.
? Providing accurate information about our services and assisting with claims processing.
? Handling customer complaints with empathy and problem-solving skills.
? Processing claims for faulty or broken appliances in a timely manner.
? Maintaining clear and accurate records of customer interactions and transactions.
? Liaising with engineers and suppliers to coordinate service appointments.

What We're Looking For:

We want someone who is:

A customer service pro

- You have experience in delivering outstanding service and managing customer claims.

A great communicator

- You have a professional, friendly telephone manner and excellent written skills.

Organised & detail-oriented

- You can handle multiple tasks, update records accurately, and work efficiently.

Tech-savvy

- You can navigate multiple systems, book claims, and adapt to new software quickly.

A team player

- You work well both independently and as part of a team.

Problem-solver

- You can think on your feet and provide solutions that keep customers happy.

Why Join Us?

Be part of a fast-growing company with exciting career opportunities. Work in a supportive and dynamic environment. Gain hands-on experience in a key industry.
If you're looking for a new challenge and want to grow with a company that values your skills, we'd love to hear from you!

Apply now and take the next step in your career with Repair & Assure.

Job Type: Full-time

Pay: 24,382.00 per year

Benefits:

Casual dress Company pension Referral programme
Schedule:

Day shift Monday to Friday
Experience:

customer service: 1 year (required)
Work Location: In person

Reference ID: Customer Support / Claims