Job Description

About the Role

We are seeking a

Customer Service Representative

to join our contact centre team in Fareham. This is a part-time position requiring a professional, reliable, and customer-focused individual to handle incoming calls, manage orders, and provide support across all aspects of customer service.

The successful candidate will demonstrate excellent communication skills, a positive attitude, and the ability to perform effectively in a fast-paced environment.

Key Responsibilities

Handle inbound calls and respond to customer enquiries in a professional and efficient manner. Process and manage customer orders accurately. Communicate with clients via telephone, email, and other channels. Resolve issues and complaints with a calm and solutions-driven approach. Maintain accurate records of customer interactions and transactions. Contribute to the overall effectiveness of the contact centre team.

Candidate Requirements

Excellent verbal and written communication skills. Professional telephone manner with a focus on delivering a high standard of service. Ability to remain calm and efficient under pressure. Strong organisational skills and attention to detail. Quick learner with problem-solving ability. Previous experience in a contact centre or customer service environment is desirable but not essential.

What We Offer

Part-time role with Monday-Friday shifts. Comprehensive training and ongoing support. Friendly and professional working environment. Opportunity for growth within the company.
Job Types: Part-time, Graduate

Pay: 12.21 per hour

Expected hours: 20 per week

Work Location: In person