Job Description

Customer Service Advisor

Location:

Daventry

Full-Time | Permanent

Up to 25,500

Monday - Friday, Office Hours

Optimum TA

is working in partnership with a well-established and forward-thinking client to recruit an experienced

Customer Service Representative

. This is an exciting opportunity to join a dynamic business where customer experience is at the heart of everything they do.

About the Role:

As a Customer Service Advisor, you'll be a key part of a collaborative, fun and supportive team. Your focus will be to ensure every customer interaction is handled efficiently, professionally, and with care.

Key Responsibilities:

Responding to customer enquiries via phone and email. Processing orders and providing updates on delivery status. Resolving customer issues with a solutions-focused approach. Liaising with internal departments to ensure smooth order fulfilment. Maintaining accurate customer records and data. Supporting administrative tasks to keep operations running smoothly.

What We're Looking For:

Experience in a customer service of some description, support, or office-based admin role. Excellent communication skills - both written and verbal. Strong attention to detail and the ability to prioritise tasks effectively. Confidence using MS Office; experience with CRM or order processing systems is beneficial. A team player with a positive, can-do attitude.

What's on Offer:

Competitive salary with company benefits Monday to Friday working hours Supportive onboarding and training A friendly, professional team environment Opportunities for long-term growth and development
If you're ready to join a respected and growing organisation where your customer service skills will be valued and developed, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 23,000.00-25,500.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Schedule:

Monday to Friday
Work Location: In person