Job Description

Position: Customer Service Representative
Location: Daventry
Customer: JD Wetherspoons
Shift patterns: 4 on 4 off. Day time hours (06:00-18:00)
Contract Type: Permanent (Full-Time)
Join our team at JD Wetherspoon Daventry as a Customer Service Representative!
We're looking for a dependable, customer?focused individual who takes pride in delivering excellent service. In this key front?of?house role, you'll help create a welcoming atmosphere, support smooth daily operations, and ensure every guest enjoys a positive experience.
?A TYPICAL DAY MAY INVOLVE

• Ensuring effective communication processes are maintained for both external/internal customers
• Process transferring, cancelling, and re?keying orders accurately and within agreed cut?off times
• Handle customer complaints, claims, part claim credits, and ROI queries in a timely and professional manner
• Manage inbound and outbound calls with pubs, transport teams, and internal stakeholders
• Work closely with the Shift Manager/ Warehouse, Transport and Stocks
• Complete data collections and confirm data collection accuracy
• Maintain clear documentation for claims, cage issues, and customer contacts

?THIS ROLE WOULD SUIT PEOPLE WHO

• Previous Customer Service experience is essential
• Previous Operational/Transport experience would be desirable
• Excellent written and oral communication skills
• Strong organisational skills, together with the ability to work efficiently and accurately in a demanding environment
• Experience of using WMS/tachomaster/Microlise would be desirable
• Good IT skills including all microsoft office packages

?WHY JOIN US?

• Free parking and on-site canteen
• 25 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit

to learn more
?WHO WE ARE
?We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
?BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing the 23rd February. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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Skills Required