Job Description

Customer Service Representative

In addition to full-time roles we are now also recruiting for part-time roles:

9am-2pm - may suit those with school age children or other caring responsibilities

4pm-7pm - may suit students or others with limited day time availability

Celebrating one year of Share Energy...we've spent the past 12 months doing things differently!

We've been working hard to create the energy company we always wanted to see exist. A company built on our relationships with our customers. A company that shares.

It matters to us that our customers feel more like partners than consumers. We're not another faceless corporation. We are local. We like to talk to our customers. And we'll always have someone at the end of the phone ready to take your call.

We have recruited 18,000 customers to date, and that number is continuing to grow! As a result we are seeking to grow our customer service team, with a number of full-time positions currently available.

Duties:

- Communicate with customers via phone, email, and chat to provide assistance and resolve queries
- Data entry and accurately update customer information in the system
- Discuss customer needs and recommend appropriate solutions
- Provide excellent customer service by addressing customer concerns and ensuring customer satisfaction
- Maintain a high level of professionalism in all customer interactions
- Work closely with employees in different departments

Skills:

- Experience in a customer service role would be beneficial, but not essential
- Good understanding of data protection and need for confidentiality when dealing with customer details
- Strong communication skills, both verbal and written
- IT literate
- Friendly and confident

We value our customers and strive to provide exceptional service. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our customers.

To apply, please submit your CV and a member of the team will be in touch to discuss your application.

*some benefits have a length of service requirement

Job Types: Full-time, Permanent

Pay: 13.50 per hour

Benefits:

Casual dress Company events Company pension Enhanced maternity leave Enhanced paternity leave Private medical insurance Referral programme Sick pay
Application question(s):

Good level of experience with Microsoft packages; including Word, Excel & email
Experience:

Customer Service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person