Job Description

Customer Service Representative
Salary: Circa 24,600 plus annual bonus and benefits listed below
Location: Edinburgh - St Andrew's Sqaure
Function: Customer Service and Logistics
Contract: Permanent
Latest closing date : 26th February 2026. Please note, that we may close vacancies early when we receive significant numbers of applications, so don't delay!
About the role:
Reporting to the Logistics Key Account Manager, this role offers a strong platform to build on your existing operational and administrative skills while developing new capabilities within Heineken UK's Exports function. You'll play a key part in supporting the smooth running of our order-to-delivery processes, working closely with internal teams across Supply Chain, Planning, Customer Service, and our Warehouse colleagues.
This position is central to ensuring that our logistics operations run efficiently. You'll manage a defined portfolio of accounts, ensuring orders are processed accurately, routed effectively, and delivered in line with our internal service standards. The role requires strong attention to detail, proactive problem-solving, and the ability to collaborate effectively with a wide range of internal and external stakeholders.
You'll be responsible for ensuring orders are allocated to delivery routes that optimise cost and efficiency, resolving delivery-related issues within 48 hours by engaging the appropriate internal contacts, and supporting the achievement of our "On Time In Full" service target of 95.0% or above. You'll follow established processes and logistics standards to maintain consistency and operational excellence.
About You
To be a success in this role you'll be able to pull on previous experience in a Logistics and or Customer Service role, drawing on your problem solving and fast-paced working skills. As well as a positive attitude, the ideal candidate may have:

• Great stakeholder management for Internal and External customers
• Excellent administration skills
• Previous Logistics and Export knowledge / experience would be beneficial

Our ways of working
Our office sites operate a hybrid model. You'll spend Tuesdays, Thursdays and one other day in the office and two days from home, although but you're more than welcome to come and work from the office on those days too.
Our Benefits
In addition to your base salary, you'll also receive:

• Annual bonus

• Company funded Private Medical Healthcare

• Double matched pension contributions (up to 10%)

• 35 days holiday (with the opportunity to buy/sell)

• A monthly case of our delicious ciders and beers!

• Exciting opportunities to develop your career

You'll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we're always working towards being a diverse and inclusive company.
The application
If you like what you've read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.
Please note, we may close vacancies early where we receive significant numbers of applications, so don't delay!
If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we're more than happy to review our processes - please feel free to get in touch with us as .
In all likelihood the ideal candidate for this role won't meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we're looking for!
We've 150 years of brewing history and are proud of this legacy. Yet we're sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.
Apply today to discover Your Future, Untapped.

Skills Required