Job Description

JOB PURPOSE:

To work as part of a multi-functional integrated team, receiving enquiries mainly face to face, but also by telephone, e-mail, web chat, and social media for the Council. Primarily helping with customers who are unable to conduct business with us by telephone or digitally. Taking appropriate action to provide an efficient and effective customer experience and act as an intermediary between the customer and service areas.

Organisation

Cheshire West and Chester Council

Location

Chester, Ellesmere Port, Northwich, Winsford

Job Category

Customer Services

Grade

CWAC NJC - Grade 4

Salary Min

25,185 Per Annum

Salary Max

25,989 Per Annum

Hours per week

37

Weeks per year

52.143

Employment Type

Permanent

Closing Date

15/08/2025

Ref No

W4084

Documents

Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.



The position will be responsible primarily for dealing with face-to-face enquiries from customers by appointment. Reception duties and enquiries by telephone, webchat and social media might also need to be undertaken as required by the business. You will be required to work across the Cheshire West & Chester borough and will need to travel to various sites daily. You will be involved in assisting digitally disenfranchised and/or vulnerable customers to access Council services. You are likely to be one of the first points of contact for our customers and we are looking for someone who can make a great first impression and quickly build a rapport with customers.



You will be part of a dynamic, agile team who put the customer at the heart of everything we do. Delivering customer services via a variety of channels. Liaising with colleagues, stakeholders, partners, members and tenants. Candidates need to have excellent communication skills, be empathetic, non judgemental and have great inter personal skills. Candidates will have a full driving license.





For more details or an informal chat please contact Rachel Webb at rachel.webb@cheshirewestandchester.gov.uk



To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk



No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!



Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.



Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of 12.60 per hour for all contracted hours.



For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.